Frequently Asked Questions

In order to devote more time to each patient’s care and individual needs, we have intentionally limited
the size of our practice. We also offer certain non-covered amenities and benefits designed to personalize
and enhance the healthcare experience. In-office appointments will start promptly, with little or no waiting
time; virtual visits via telemedicine are offered as an option upon patient request. This practice model also
enables us to schedule longer patient appointments (approximately 30 minutes for routine appointments
and approximately 60 minutes for the Comprehensive Annual Health Assessment). If an issue requires extra
time for evaluation or discussion, we will accommodate you to the best of our ability. Also, after hours
for urgent issues, you will be able to contact us on our personal cell phones, making it easier than ever to
communicate.

Please see the Highlights & Details document for a list of amenities and benefits provided to our personalized
care patients. Your annual fee pays for those non-clinical, non-covered services. Professional services that
are covered by Medicare or a commercial insurance plan will be billed separately, and you will continue to be
responsible for any applicable co-pays or deductibles relating to those services.

Our office is located at 3930 Mezzanine Dr., Suite B, Lafayette, IN 47905

All of the local hospitals now utilize hospitalists which means we do not admit to any hospital. However,
we are affiliated with St. Elizabeth Franciscan and IU Health, Arnett. Should you need to be hospitalized,
we will be able to communicate with the hospitalists who care for you at St. Elizabeth Franciscan and IU
Health, Arnett Hospital. If you are at any other hospital, we will do our best to make ourselves available to
communicate with you and to serve as an advocate on your behalf.

Our goal is to be available to our patients 24 hours a day, 7 days a week. However, there will be occasions
when we are out of town or otherwise unavailable. In these situations, a trusted colleague will serve as our
covering physician.

Yes. Your annual fee only pays for the non-clinical, non-covered amenities and benefits that are described
in the Highlights & Details document. Neither the fee nor the amenities take the place of general health
insurance coverage. You are advised to continue your Medicare or other health insurance program
coverage.

We intend to remain in-network providers for Medicare and many major PPO insurance plans and will bill
your insurance directly for professional services that are covered by those plans. (Professional services are
not covered by your annual fee.) If the terms of your insurance plan require a co-pay, we are obligated to
request payment at the time of service. Office visit fees that are not reimbursed by insurance will be the
responsibility of the patient.

No. The annual fee is not covered by private insurance or by Medicare.

In some instances, the annual fee, or part of the fee, may be payable through your HSA. You are advised to consult with your HSA or FSA plan administrator, employer, HR representative or tax adviser to clarify
qualification in your particular circumstance.

Your annual fee may be paid annually, semiannually, or quarterly by ACH bank account payment or credit card. The first payment will be charged upon receipt of your executed Membership Agreement Form. The remaining balance of your annual membership/enrollment fee (if any) will be charged automatically in installments, accordingly. Until we hear otherwise, payments will be processed continually.

All medical procedures and services, whether performed in our office or by other providers or health care facilities, will be billed by the performing physician and/or entity.

Yes. Paying your annual fee allows you to be a member of our practice and to be in touch with us whether you are sick or well. We strongly encourage you to utilize the benefits offered, regardless of your state of
health, to proactively safeguard your well-being.

Your membership agreement may be terminated after one (1) Service Year upon 30 days’ written notice to us/our practice. If you move or wish to secure a new physician, the annual fee may be refunded on a prorated and case-by-case basis.

Please know that you can contact us at any time. However, if you have a life threatening emergency, call 911 immediately. You can then call your physician or ask the hospital personnel to contact your physician so they may assist in your care. If you have a non-urgent problem, feel free to contact us first.

If the problem is minor, call us first. However, if you have a life-threatening emergency, call 911 immediately –
then you can call your physician. With the exception of controlled substances, we will seek to accommodate your prescription requests if state/local law allows. If you seek care at an emergency room or urgent care center out of our area, you should feel free to ask the doctor seeing you to call your physician for coordination of your care. If you should require hospitalization while away, at your request, we will attempt to establish regular phone communication with you and your attending physician(s) to ensure continuity of care.

Should you request, we are available to help you decide which specialist to see and to coordinate such consultations. This will ensure the most appropriate resource is used, the earliest arrangements are made,
and your applicable medical information is sent in advance of your specialist visit.

You can access your membership payment information, track invoices, download receipts, or update credit card information quickly and easily, at any time by using our Concierge Membership Portal located at the top-right of our website.